Privacy Policy

1. Introduction

Welcome to Save Kittens.

At Save Kittens, we value your privacy and are committed to protecting your personal information. We believe in transparency, responsible data handling, and providing a safe and trustworthy online shopping experience.

This Privacy Policy describes how Save Kittens, operated by STERLINGFJORD LLC ("we," "us," or "our"), collects, uses, processes, stores, and discloses personal information when you visit our website, purchase our products, participate in our programs, subscribe to our services, or otherwise interact with us.

Our official website is:

https://save-kittens.com

By using our website, you acknowledge the data practices described in this Privacy Policy. Where applicable law requires consent for particular processing activities, we will request that consent separately.

We operate through Shopify, which provides the e-commerce infrastructure used to manage our online store and facilitate secure transactions.

2. Information We Collect

We collect personal information necessary to provide our products and services, process orders, communicate with customers, operate our website, and improve the shopping experience.

Depending on how you interact with Save Kittens, we may collect the following categories of information.

A. Personal Identification Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Country or region of residence

• Customer account information

B. Order and Transaction Information

• Products purchased

• Order numbers

• Order history

• Purchase amounts

• Payment status

• Shipping and delivery information

• Refund and return records

• Subscription details, where applicable

C. Payment Information

Payments are processed through secure third-party payment providers, including Shopify Payments when available.

Payment providers may collect and process information such as:

• Credit or debit card information

• Payment authorization details

• Billing information

• Transaction identifiers

• Payment verification information

We generally receive transaction confirmations, payment status information, and limited payment details necessary to administer orders.

Complete payment card credentials are handled by authorized payment processors rather than being stored directly in our ordinary customer records.

D. Technical and Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Device identifiers

• General geographic location inferred from technical data

• Website pages visited

• Referral sources

• Browsing activity

• Cookies and similar technologies

E. Communications and Customer Support

When you contact Save Kittens, we may collect and retain information contained in:

• Email correspondence

• Customer support requests

• Product inquiries

• Complaints and feedback

• Return and refund requests

• Voluntary surveys and reviews

We use this information to respond to requests, resolve problems, and improve customer service.

3. How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you: When you place an order, create an account, subscribe, complete a form, contact customer support, or otherwise provide information voluntarily.

Automatically through our website: Through cookies, device information, website analytics, and other tracking technologies, subject to applicable consent requirements.

From service providers: Including Shopify, payment processors, shipping companies, fulfillment providers, customer service applications, and other authorized partners.

From advertising and analytics partners: Where applicable, we may receive information about advertising performance, website interactions, and customer engagement.

From your interactions with Shopify: Shopify may process information about your interactions with our store, Shopify services, and other merchants, depending on the services enabled and your privacy preferences.

4. How We Use Your Information

We use personal information for legitimate business purposes, including:

Processing and Fulfilling Orders

• Confirming purchases

• Processing payments

• Preparing and shipping orders

• Providing delivery notifications

• Managing returns, exchanges, and refunds

• Communicating about order status

Customer Service

• Responding to inquiries

• Resolving customer complaints

• Providing assistance with purchases

• Investigating delivery problems

• Processing customer requests

Website Operations and Improvements

• Maintaining website functionality

• Improving navigation and performance

• Analyzing visitor interactions

• Identifying technical issues

• Improving the shopping experience

Marketing and Communications

Where permitted by applicable law, we may use personal information to:

• Send promotional emails

• Communicate special offers

• Announce product launches

• Share updates about Save Kittens

• Personalize relevant marketing communications

• Measure advertising performance

Where consent is required, promotional communications will be sent only after obtaining the necessary consent.

Customers may unsubscribe from marketing emails at any time.

Security and Fraud Prevention

We may process personal information to:

• Detect fraudulent transactions

• Prevent unauthorized account access

• Protect customer accounts

• Investigate suspicious activity

• Maintain payment security

• Comply with legal obligations

Mission-Related Programs

Where Save Kittens offers initiatives or programs supporting cats in need, we may use relevant transaction or participation information to administer those programs, communicate participation details, and provide appropriate customer support.

We do not require customers to provide unnecessary sensitive personal information to participate in ordinary purchases.

5. Legal Bases for Processing Personal Information

For customers located in the European Economic Area, United Kingdom, or other jurisdictions requiring a legal basis for processing personal information, we rely on one or more of the following grounds, as applicable.

Contractual necessity: Processing information necessary to fulfill purchases, deliver products, maintain subscriptions, and provide requested services.

Legal obligations: Processing necessary for tax compliance, accounting, financial records, consumer protection obligations, and lawful requests.

Legitimate interests: Processing necessary for appropriate business operations, customer support, website security, fraud prevention, and service improvements, provided these interests are not overridden by applicable individual rights.

Consent: Processing based on your permission, including certain marketing communications, personalized advertising, and non-essential cookies where consent is required.

Other legally permitted grounds: Where applicable data protection laws provide an additional lawful basis.

Where processing relies on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Shopify and E-Commerce Services

Our online store is hosted by Shopify, which provides the infrastructure necessary to operate our website, manage orders, facilitate payments, and deliver e-commerce services.

Shopify may collect and process personal information when customers browse our website, interact with products, complete purchases, or use Shopify-supported services.

Depending on the Shopify services enabled, Shopify may also process information relating to interactions with Shopify and other merchants to support enhanced services, including personalization, store performance improvements, fraud prevention, advertising measurement, and relevant advertising.

Customer information may be shared with Shopify and authorized partners, including parties located in other countries, for the purpose of providing these services.

Depending on the processing activity, Shopify may act as a service provider, data processor, or independent data controller.

For additional information about Shopify's privacy practices, please visit:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Customers may also manage certain Shopify privacy preferences and requests through:

Shopify Privacy Portal:
https://privacy.shopify.com

Save Kittens remains responsible for its own data processing practices and applicable privacy obligations.

7. Sharing and Disclosure of Personal Information

We do not disclose personal information to unrelated parties for arbitrary purposes.

However, we may share relevant information with authorized third parties when reasonably necessary to operate our business or when permitted by applicable law.

These parties may include:

E-commerce providers: Shopify and integrated applications supporting store functionality.

Payment processors: Financial institutions, payment gateways, and providers facilitating secure transactions.

Shipping and fulfillment partners: Companies responsible for preparing, transporting, tracking, and delivering orders.

Technology providers: Website hosting, security, communication, customer support, and technical infrastructure services.

Marketing and analytics providers: Advertising networks, analytics services, and marketing platforms used to measure campaigns and improve customer experiences.

Professional service providers: Accountants, legal advisers, auditors, and other authorized professionals when necessary.

Government and legal authorities: Where disclosure is required by law, regulation, valid legal process, or legitimate governmental request.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

Certain disclosures involving advertising cookies, identifiers, or personalized marketing may qualify as a "sale," "sharing," or "targeted advertising" under specific privacy laws, even when no money is exchanged for personal information.

Where such laws apply, we provide the relevant privacy choices and honor legally valid opt-out requests.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality, improve performance, analyze traffic, and provide relevant advertising.

These technologies may include the following categories:

Essential Cookies

Necessary to operate the website, maintain shopping carts, process checkout sessions, support customer accounts, and provide security features.

Analytics Cookies

Help us understand website traffic, page performance, visitor interactions, and shopping behavior.

Functional Cookies

Support user preferences, website settings, and personalized shopping features.

Advertising Cookies

May be used to measure advertising performance, understand campaign results, and deliver advertising based on relevant browsing activity.

We and our authorized partners, including Shopify, may use these technologies to personalize the shopping experience, perform analytics, and display relevant advertising.

Where required by law, non-essential cookies and tracking technologies will only be activated after obtaining appropriate consent.

Customers may manage their cookie preferences through available website privacy controls, browser settings, or by contacting us.

Disabling certain cookies may affect the functionality of some website features.

9. Advertising and Personalized Marketing

Save Kittens may advertise its products and initiatives through third-party digital advertising platforms.

These platforms may use cookies, pixels, and similar technologies to measure advertising engagement and, where permitted, provide personalized advertising.

Depending on the advertising services enabled, information may include:

• Device identifiers

• Website browsing interactions

• Product viewing activity

• Advertising engagement

• Purchase conversion events

• General geographic information

Personal information used for advertising is subject to applicable privacy laws and consent requirements.

Customers may request to opt out of processing for targeted advertising or the sale or sharing of their personal information where they have a legal right to do so.

Requests may be submitted to:

support@save-kittens.com

Customers may also use applicable privacy controls offered through the website, their browser, or the Shopify Privacy Portal.

Where legally required, we recognize supported opt-out preference signals, including Global Privacy Control.

10. Email Marketing and Communication Preferences

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send promotional emails concerning products, offers, and Save Kittens initiatives.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in a promotional email.

• Contacting support@save-kittens.com.

• Using other available communication preference controls.

Unsubscribing from promotional emails does not prevent us from sending essential transactional communications, including order confirmations, shipping notifications, payment information, or important service updates.

We do not send marketing communications where prohibited by applicable law.

11. Subscription and Recurring Payment Information

If you enroll in a Save Kittens subscription or recurring support program, we may process information necessary to manage your subscription.

This may include:

• Customer identification information

• Subscription plan details

• Billing frequency

• Payment status

• Renewal information

• Subscription cancellation requests

• Transaction records

Recurring payments are processed through authorized payment providers.

Subscription information is used to administer the relevant services, provide billing communications, process authorized charges, and comply with legal obligations.

Customers may request cancellation in accordance with the applicable subscription terms.

We do not use subscription information for unrelated purposes without an appropriate legal basis.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or comply with applicable legal obligations.

Retention periods depend on the category of personal information and its purpose.

Order and transaction records: Retained for the periods necessary to manage purchases, refunds, accounting, tax obligations, disputes, and legally required business records.

Customer account information: Retained while an account remains active and afterward when necessary for legitimate business purposes or legal compliance.

Customer support communications: Retained for the period reasonably necessary to resolve inquiries, maintain relevant records, and address potential disputes.

Marketing information: Retained while there is a valid basis for marketing communications, subject to applicable opt-out rights and necessary compliance records.

Technical information and analytics: Retained according to operational needs, configured service provider settings, applicable consent preferences, and legal requirements.

Subscription records: Retained for subscription administration, payment records, accounting, disputes, and applicable legal compliance.

Once personal information is no longer required, we will delete, anonymize, or otherwise securely dispose of it, subject to legal obligations and applicable technical limitations.

We do not retain personal information indefinitely without a legitimate purpose.

13. Data Security

We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

These measures may include:

• Secure website connections

• Encrypted data transmission

• Access controls

• Authorized payment processing

• Security monitoring

• Restricted access to customer information

• Fraud prevention systems

• Secure e-commerce infrastructure

Our store uses Shopify's infrastructure and supported payment processing systems.

Although we take reasonable precautions, no internet transmission, electronic storage system, or security measure can guarantee absolute protection.

If we become aware of a data security incident requiring notification under applicable law, we will take appropriate action and provide legally required notifications.

14. International Data Transfers

Save Kittens is operated by a United States-based business and may serve customers internationally.

Personal information may be processed or stored in the United States or other countries where Shopify, payment processors, fulfillment providers, or authorized service providers operate.

Data protection laws in those countries may differ from those in your country of residence.

Where international transfers are subject to specific legal requirements, we will rely on applicable safeguards, such as recognized contractual protections, adequacy decisions, or other legally permitted transfer mechanisms.

We take reasonable steps to ensure that international data processing remains consistent with applicable privacy obligations.

15. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights regarding your personal information.

These rights may include:

• Accessing personal information we hold about you.

• Requesting correction of inaccurate information.

• Requesting deletion of eligible personal information.

• Requesting a portable copy of certain information.

• Objecting to particular data processing activities.

• Restricting processing in certain circumstances.

• Withdrawing consent where processing is based on consent.

• Opting out of targeted advertising.

• Opting out of qualifying sales or sharing of personal information.

• Appealing certain privacy request decisions where required by law.

To exercise your rights, contact:

support@save-kittens.com

Please provide sufficient information for us to locate the relevant records and verify your identity.

We may request additional verification where reasonably necessary and legally permitted.

We will respond within the timeframes required by applicable law.

We will not discriminate against customers for exercising their legally protected privacy rights.

Certain requests may be denied or limited where a lawful exception applies, including situations involving fraud prevention, contractual obligations, security, financial records, or other legal requirements.

16. Privacy Rights for United States Residents

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Where these laws apply to Save Kittens, eligible customers may request:

• Confirmation of whether personal information is being processed.

• Access to certain personal information.

• Correction of inaccurate records.

• Deletion of eligible personal information.

• Data portability.

• Opt-out of targeted advertising.

• Opt-out of qualifying sales or sharing of personal information.

• Additional protections regarding sensitive personal information.

California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended.

Depending on the applicable requirements, these include the right to know, access, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal treatment when exercising privacy rights.

For purposes of California privacy disclosures, the categories of information described in this policy may include identifiers, commercial information, internet or electronic network activity, approximate location information, payment-related information, and customer communications.

The categories collected depend on how individuals interact with our store and which services are enabled.

Information may be obtained directly from customers, through website technologies, or from authorized service providers.

Relevant categories may be disclosed to service providers, payment processors, fulfillment partners, Shopify, and advertising or analytics partners for the business purposes explained in this policy.

Where advertising technologies involve qualifying sales or sharing of identifiers or internet activity information, eligible consumers may exercise their opt-out rights.

We do not knowingly sell or share the personal information of consumers under the age of 16.

We do not use sensitive personal information for purposes beyond those permitted by applicable law without satisfying any additional legal requirements.

California residents may contact support@save-kittens.com to submit privacy requests.

Requests will be handled in accordance with applicable law, including identity verification, legally permitted exceptions, and required response deadlines.

We will also honor legally recognized opt-out preference signals when applicable.

Other U.S. States

Residents of other states with applicable consumer privacy laws may have similar or additional rights.

We will evaluate and respond to valid requests according to the requirements of the relevant jurisdiction.

Where a statutory appeal process is available, customers may submit an appeal by emailing support@save-kittens.com and identifying the request they wish to appeal.

17. European Economic Area, United Kingdom, and Switzerland

Customers located in the European Economic Area, United Kingdom, or Switzerland may have additional rights under applicable data protection laws.

Where applicable, these rights include:

• The right to access personal data.

• The right to rectify inaccurate personal data.

• The right to request erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object to certain processing.

• The right to withdraw consent.

• Rights concerning certain automated decision-making activities.

• The right to lodge a complaint with a competent data protection authority.

For processing activities where Save Kittens determines the purposes and means of processing, STERLINGFJORD LLC acts as the relevant data controller.

Customers may submit privacy requests directly to:

support@save-kittens.com

Where applicable, we will respond within the legally required period.

Customers may also contact their competent supervisory authority if they believe their data protection rights have been violated.

18. Children's Privacy

Save Kittens is committed to protecting children's privacy.

Our commercial website and purchasing services are intended for individuals legally permitted to make purchases or those acting with appropriate parental or guardian authorization.

We do not knowingly collect personal information directly from children under the age of 13 without legally required parental consent.

We do not knowingly sell or share personal information belonging to individuals under 16.

If a parent or legal guardian believes that a child has provided personal information without appropriate authorization, they may contact:

support@save-kittens.com

We will investigate the request and take appropriate action in accordance with applicable law.

19. Third-Party Websites and Services

Our website may contain links to external websites, payment services, social media platforms, or other third-party services.

These external services may have privacy policies and data practices that differ from ours.

We are not responsible for the independent privacy practices of third-party websites that we do not control.

We encourage customers to review the privacy policies of external services before providing personal information.

20. Business Transfers and Legal Compliance

If Save Kittens or STERLINGFJORD LLC undergoes a merger, acquisition, restructuring, asset transfer, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Any such transfer will remain subject to applicable privacy and consumer protection requirements.

We may also disclose personal information when reasonably necessary to:

• Comply with legal obligations.

• Respond to lawful governmental requests.

• Enforce applicable agreements.

• Protect customers and business operations.

• Investigate suspected fraud or illegal activity.

• Protect the rights, property, and safety of our customers and others.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or data protection practices.

Any revised version will be published on our website.

Where material changes require additional notice or consent under applicable law, we will provide the necessary notice or request the appropriate consent.

We encourage visitors to review this Privacy Policy periodically to stay informed about how we handle personal information.

Continued use of our services does not replace any consent that applicable law requires us to obtain separately.

22. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us.

Store Name: Save Kittens

Legal Business Name: STERLINGFJORD LLC

Employer Identification Number (EIN): 98-1959588

Business Address:

1200 N Federal Highway, Office 348
Boca Raton, FL 33432
United States

Customer Support and Privacy Requests:
support@save-kittens.com

Official Website:
https://save-kittens.com

We are committed to addressing legitimate privacy concerns and protecting the personal information entrusted to us.

Thank you for choosing Save Kittens and supporting our mission to make a positive difference for cats in need.